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People Working in Open Office

OUR IT SUPPORT PROCESS

Anyone can fix a computer - our goal is to prevent technology issues from coming up in the first place.

SCHEDULE FREE IT ASSESTMENT

Plan for Your IT Success

Here's a general timeline of the onboarding process when you become a client

Team Assignment & Onboarding Begins

Onsite Visits &

Introductions

Network Planning & Documentation

Network Assessment Findings Delivery

Immediately: Team Assignment and Onboarding Begins

Each person from our team is responsible for a different portion of your IT support plan. This ensures all your IT bases are covered. 

Onboarding will begin as soon as you choose comTECH Solutions as your IT provider. This will include documenting your existing technology, configuring our tools, and monitoring systems. 

Shaking Hands
Team Brainstorm

Week 1: Onsite Visits & Introductions 

We'll schedule an introduction meeting at your convenience to go over the best way to contact our Support Team and help you get acquainted with your new dedicated IT team.

 

You'll go over procedures, and together we will begin to build your technology plan going forward. 

We'll start gathering information about any critical or ongoing issues and start formulation resolution plans. 

 

We will provide updates regularly on the onboarding process, and may reach out for additional information we need to support your technology environment.

 

 

Week 2 - Week 3: Network Planning & Documentation 

The onboarding process continues.

Relevant key employee and vendor contact information is gathered.

If you have branch of remote offices, we will begin documenting the details. Depending on how many sites you have, this can take several weeks.

We will start installing our tools and setting up monitoring systems to ensure your systems run at their peak performance. 

Servers
Business Team

Week 4: Network Assessment Findings Delivery

We'll schedule a meeting to share our network assessment finding and recommendations with you. Some circumstances may require action prior to this meeting.

We'll make sure everyone is aware of how to reach our team and we will determine a time for your ongoing quarterly IT Business Review meetings.

Ongoing IT Success

The IT Results Cycle

The best IT experience comes with consistent communication, accountability, and transparency.

That's why we use the IT Results Cycle.

The IT Results Cycle requires a continuous, consistent review of your environment to identify potential challenges and bottlenecks.

  • We huddle regularly to identify potential challenges or bottlenecks.

  • Potential challenges are prioritized and assigned to responsible resource.

  • We work closely with your team to determine the business priorities and options to move forward. 

  • Once the strategy is confirmed, resources are assigned to complete the selected task.

  • To complete the cycle, we report the results to your team to ensure successful implementation. 

Weekly accountability communications will be critical to the success of your IT management.

Hotline Consultant

Day-to-Day Support

Daily: Need technical support? You and your team can start using our Support Desk as soon as your agreement begins.

You can reach the support team by calling (888) 597-9849, Option 2.

If your problem cannot be resolved remotely, someone will be sent onsite to get your systems back online.

Quarterly: You'll meet with our team quarterly to build and update your technology plan. More frequent communications and huddles may be scheduled as needed if your organization has a lot of moving parts.

"We have a high degree of confidence in the reliability of our systems. There's far less worrying and concern now that we have the comTECH team handling all of our IT needs."

Dani, CFO

Office

READY FOR BETTER IT RESULTS?

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