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MANAGED IT SERVICES

We provide you with an outsourced IT department for your business at an affordable price.

THE IT TEAM YOU NEED TO COVER EVEY BASE.

It used to be that small businesses had small IT needs but that isn't the case anymore. With increased threats to security and the vital role that technology plays in business operations, every business needs IT support. That's why more and more organizations are turning to managed IT services to cover all the IT responsibilities needed to minimize risks and keep operations up and running smoothly. 

What is Managed IT?

Managed IT refers to the comprehensive IT services that are provided by an MSP (Managed Service Provider) for a fixed monthly fee.

With this model the MSP and the client share the same goal to have the IT functions running smoothly. In order to do this the MSP assumes responsibility and provides necessary support for designated aspects of IT, and the client organization commits to investing in the equipment and software that will improve the operation and security of their systems. 

Proactive Approach to Managing IT for Better Results.

Many companies who make the move to managed IT services have been relying on one man shops who don't have the bandwidth to do much more than fix problems as they occur. Managed IT services allows you to proactively manage the IT function so that your people and your goals are no longer hindered but enabled by technology. The results show up in improved business outcomes and IT costs are controlled. 

HOW COMTECH SOLUTIONS DELIVERS IT SERVICES

Each of our clients gets a dedicated team of IT professionals that works collaboratively to deliver all of the services that are needed for a fully staffed IT department.

If you were going to do this yourself, you would need many different people with very different talents and skills to:

  1. Manage your infrastructure 

  2. Strategize, plan, and budget for the future

  3. Resolve issues and take care of routine tasks

  4. Enhance the way your business uses technology

Our Managed IT services are structured so clients have all the resources they need for each discipline within the framework. Our team meets weekly to review client status and progress, and they own client success. The result is fast, responsive IT support when you need help right now and continuous improvement of the IT function in your business. 

Instead of a necessary evil, technology becomes a competitive advantage. 

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WHAT YOU NEED TO KNOW ABOUT MANAGED IT SUPPORT

Managed IT is the Opposite of Break/Fix Support.

One of the best ways to figure out if managed IT is right for you is to compare it with the opposite. We're referring to break/fix model of IT support. This simply means that your IT company only responds when you have an issue. Something breaks. They fix it.

With a break/fix model, the more IT problems you have, the more money the IT company can charge you and it's not in their best interest to get to the root cause of your problems. In fact, they might not have the expertise or the time to accurately diagnose and present solutions for recurring issues.

What inevitably goes wrong with the break/fix model is that technology frustrations build up. People avoid calling IT support because they don't have confidence in the IT department's ability to help. They make their own workarounds which often end up compromising security. IT unpredictability negatively affects the way that employees can meet customer needs, and this usually shows up in disappointing company performance. 

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THE CONNECTION BETWEEN MANAGED IT AND PREDICTABLE RESULTS.

When you arrive at the office each day, you want your technology tools to work and you want them to be fast. The only way for that to happen is through proactive management. This includes not just management of your computers, but management of your whole network and the security of your systems and data. 

Managed IT companies work with their clients to establish industry best practices that turn an unpredictable IT environment into a predictable one.

Some examples of best practices are:

  • Creating a multi-layered cybersecurity plan

  • Establishing appropriate data backup and recovery procedures

  • Establishing a refresh cycle for hardware

  • 24/7/365 Monitoring for system errors

  • Consistent patch updates for software and operating systems

  • Monitoring and controlling internet bandwidth 

  • Reviewing user permissions and access

  • Making sure your systems are optimized for performance

YOUR ROLE IN THE RELATIONSHIP WITH A

MANAGED IT SERVICE PROVIDER

Managed IT services is not a magic bullet. Your role is vital in your own own success.

As your provider commits to bringing you the expertise and specialized tools that are needed to establish best practices, you will need to commit to making the right IT investments that continually improve your network.

Having access to an experienced group of IT professionals will help you to create a plan for IT improvement with a budget and priorities to steer you along the path of predictable IT.

Our team helps you take into account all of the factors that might enhance or limit your success, so that you can be confident in your decisions. 

READY FOR PREDICTABLE RESULTS WITH MANAGED IT SERVICES?

comTECH Solutions provides Managed IT services to businesses headquartered in the Tampa Bay area through our comprehensive IT Management Framework. Call us today to explore how you can cover all your IT bases and get the predictable IT results you need to improve and grow your business. 

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READY FOR BETTER IT RESULTS?

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